PackClose HQ provides software for organizing regulatory evidence: uploads, extraction with provenance, review and approval workflows, sealed record versions, exports, and related tooling. The service is provided by PackClose HQ ("we", "us"). By creating a workspace or using the service you agree to these terms.
The service is software, not professional advice. It does not provide legal, chemical, or regulatory conclusions; it does not determine whether rules apply to you; it does not file, submit, or certify anything with any government body or program on your behalf. Exports are documents you use - generating one is never a submission. You and your designated qualified people remain responsible for every regulatory decision, filing, and attestation. Nothing in the service creates an attorney-client or consultant relationship.
You are responsible for the accuracy of what you upload, for maintaining the confidentiality of your credentials, and for the people you invite. You must have the right to upload the materials you place in your workspace. You may not use the service to violate law, infringe rights, or store malicious content (uploads are scanned and rejections are final).
New workspaces start with a free trial (currently 14 days, no payment method required). When a trial ends, new uploads and new deliverable generation pause; everything already in your workspace remains readable and exportable. Subscriptions are month-to-month, billed in advance through our payment provider, and you can cancel at any time - cancellation takes effect at the end of the paid period. Prices may change with at least 30 days' notice, effective at your next renewal.
You own your data. You can export the complete contents of your workspace at any time, on any plan status, at no charge. We use your data only to operate the service for you; we do not sell it and we do not use your confidential content to train AI models. When optional AI-assisted extraction is enabled by the operator it is disclosed in the console, it only ever produces suggestions a person must approve, and its provider terms prohibit training on your content. See the Privacy Policy for details.
Completed record versions are hash-sealed and write-blocked ("tamper-evident"). We deliberately do not describe any record as "immutable" until storage-level retention lock is in place; the Trust Center describes the current controls honestly and any artifact can be verified at /verify.
The service is provided "as is" and "as available". We do not warrant that it is error-free or uninterrupted, and we expressly disclaim any warranty that use of the service ensures compliance with any law, acceptance by any regulator, or any regulatory outcome. Your sole remedy for dissatisfaction is to cancel and export your data.
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the service is limited to the amounts you paid us in the twelve months before the event giving rise to the claim, and neither party is liable for indirect, incidental, consequential, or punitive damages, or for lost profits, revenue, or data (beyond our obligation to make your workspace export available). Nothing here limits liability that cannot be limited by law.
You may stop using the service and cancel at any time. We may suspend or terminate accounts that violate these terms, with notice where practicable. After termination your export remains available for at least 30 days, after which data is deleted per the retention schedule (subject to legal holds).
We may update these terms; material changes will be notified in the console or by email at least 14 days before they take effect, and continued use after that constitutes acceptance. These terms are governed by the laws of the State of California, excluding conflict-of-law rules. Questions: [email protected].
Account information (name, email, company), workspace content you upload (documents, extracted values, decisions), billing state from our payment provider (plan, status, references - never card numbers, which we never receive), and operational logs (an append-only audit trail of actions in your workspace, plus standard server logs).
To operate the service: authentication, evidence processing, review workflows, exports, support, and billing. We do not sell personal information and we do not use your confidential content to train AI models. Optional AI-assisted extraction, when enabled, sends document text to the disclosed model provider under no-training API terms solely to produce suggestions.
Hosting infrastructure (the application host), our payment provider (Stripe) for checkout and subscriptions, an email delivery provider for account and billing mail when configured, and the disclosed AI provider when AI assist is enabled. Each receives only what its function requires.
Named accounts with MFA available (required for staff), salted modern password hashing, encryption at rest for stored objects, malware scanning on ingest, tenant isolation enforced at the row level with automated cross-tenant tests, and an append-only audit trail. The Trust Center page describes the current control state honestly, including what is planned rather than shipped.
Workspace data is retained while your account is active and per any retention schedules you configure (regulatory records often carry multi-year duties - those are your schedules, visible in the product). You can export everything at any time. On termination, data is deleted after the availability window in the Terms, except where a legal hold or configured retention schedule requires longer.
Access and export: built into the product (Export my data). Correction: your workspace is yours to correct (sealed versions are corrected by linked versions, never silent edits). Deletion: close your account and request deletion at [email protected]. We respond to verified requests within 30 days.
Privacy questions or requests: [email protected]. Effective 2026-07-23; material changes will be notified in the console.
Try everything free for 14 days with no payment method - that trial IS the refund policy done right: you only ever pay after you've seen the product work on your own files.
Month-to-month, cancel anytime; cancellation takes effect at the end of the paid month and we don't charge again. We do not prorate partial months, and we do not refund a month already billed, except: (1) if we materially failed to provide the service during that month, tell us and we will refund or credit it; (2) where a refund is required by applicable law; (3) duplicate or erroneous charges, which we refund promptly.
Refund or no refund, canceled or expired: your workspace stays readable and your full export works. We never hold records hostage over money.
Email [email protected] from your account address with the workspace name. Refund decisions come from a person, within 5 business days.